Negai Japan is a proxy buying service that helps you purchase items from online stores and auctions in Japan. To use our service, register on our website, find the item you want, add it to your cart, and follow the instructions to complete your purchase. We take care of the rest, including shipping and customs procedures.

Visit our registration page, fill in the necessary details, and you can start shopping immediately after registration. Registration is free, and no payment is required until you purchase.

Yes, we ship worldwide using reliable carriers. Please check our shipping information page for more information.

To use our services, members must be over 18 years old and accept our Terms and Conditions. You agree to these terms and our Privacy Policy by using our services.

Each purchase involves two payments:

- Charge 1: Includes the item cost, domestic shipping within Japan (the shipping from the store to our warehouse), the payment platform fee, and Negai Japan's service fee.

- Charge 2: Covers international shipping, packaging material costs (which involves items such as cardboard boxes, bubble wrap and so on), the payment platform fee, and any additional service fees if requested.

Example of service fee:

- Product: 5,000 yen

- Domestic Shipping: 500 yen

- Service fee: 240 yen

- Payment platform fee: 100 yen

- Total Charge 1: 5,840 yen

After the item arrives at our warehouse:

- International shipping: 2,000 yen

- Packaging material: 400 yen

- Total Charge 2: 2,400 yen

The Wallet is your internal balance in your Negai Japan account. You can use it to pay for eligible orders, shipping, and other supported wallet operations within the platform.

Cancellation is strictly forbidden once your order has been purchased.

Cancellation is only accepted before the customer has made the first payment.

By using Negai Japan's services, you agree to the website's terms of use. In the event of an attempt to circumvent these terms of sale through an unjustified dispute with payment services or banking institutions, we reserve the right to pursue legal proceedings in the country of residence of the party involved.

If you are struggling to find a product, please contact us. We are here to help you navigate Japanese online stores and provide tips or assistance to find the products you are looking for.

Currently, Negai Japan accepts PayPal and also Wise for Wallet top-ups.

PayPal can be used for payments made directly through the platform.

Wise is used to add funds to your Wallet, which can then be used to pay for eligible orders, shipping, and other supported wallet operations within the platform.

Available payment methods may vary depending on the type of charge and the functionality available at that time.

If an eligible refund is required, the refund destination will depend on the payment method used.

- If the payment was made using the Wallet and the relevant debit has already been recorded, the eligible amount will be returned to your Wallet through the transaction history.

- If the payment was made through PayPal or another external payment method made available by Negai Japan, the eligible refund will, as a general rule, be processed back to the same payment method originally used.

The refund timing may vary depending on the seller, the payment provider, the financial institution involved, and the applicable procedures.

The amount effectively received may also differ from the amount originally paid due to fees, bank charges, currency conversion, exchange rate fluctuations, or other deductions applied by third parties.

When a product you have ordered arrives at our warehouse, it is available on the Hub page in your dashboard. From this page, you can choose your items that are with us to be shipped.

We will carefully pack your products, measure and weigh the box, and let you know that the package is ready for shipment. Your package will be available under the “Ready to ship” tab on the “Packages” screen of your dashboard.

When you choose which packages you want us to ship, we'll show you the shipping options along with the price of each one. Once you have chosen the shipping method and made the payment, we will send the package as quickly as possible.

A tracking number will be provided once your package is shipped. Use this number on the carrier's website or recommended tracking services to monitor your shipment.

Yes, we combine items from different orders into one shipment to save on international shipping costs. Use our consolidation service to optimize your expenses.

Contact us immediately if your package is lost or damaged. We will assist you in filing a claim with the carrier. Please provide all necessary documentation and photos of the damage. Claims must be made within 7 days of receiving the package. Do not open a PayPal dispute without consulting us, as this may delay the resolution process.