Negai Japan is a proxy buying service that helps you purchase items from online stores and auctions in Japan. To use our service, register on our website, find the item you want, add it to your cart, and follow the instructions to complete your purchase. We take care of the rest, including shipping and customs procedures.

Visit our registration page, fill in the necessary details, and you can start shopping immediately after registration. Registration is free, and no payment is required until you purchase.

Yes, we ship worldwide using reliable carriers. Please check our shipping information page for more information.

To use our services, members must be over 18 years old and accept our Terms and Conditions. You agree to these terms and our Privacy Policy by using our services.

Each purchase involves two payments:

- Charge 1: Includes the item cost, domestic shipping within Japan (the shipping from the store to our warehouse), the payment platform fee, and Negai Japan's service fee.

- Charge 2: Covers international shipping, packaging material costs (which involves items such as cardboard boxes, bubble wrap and so on), the payment platform fee, and any additional service fees if requested.

Example of service fee:

- Product: 5,000 yen

- Domestic Shipping: 500 yen

- Service fee: 240 yen

- Payment platform fee: 100 yen

- Total Charge 1: 5,840 yen

After the item arrives at our warehouse:

- International shipping: 2,000 yen

- Packaging material: 400 yen

- Total Charge 2: 2,400 yen

Cancellation is strictly forbidden once your order has been purchased.

Cancellation is only accepted before the customer has made the first payment.

By using Negai Japan's services, you agree to the website's terms of use. In the event of an attempt to circumvent these terms of sale through an unjustified dispute with payment services or banking institutions, we reserve the right to pursue legal proceedings in the country of residence of the party involved.

If you are struggling to find a product, please contact us. We are here to help you navigate Japanese online stores and provide tips or assistance to find the products you are looking for.

At the moment we are only accepting PayPal payments.

We are working on expanding the options to other payment methods.

If a refund is necessary due to our fault or if the item cannot be purchased, we will process the refund through the same payment method used. The time for the refund may vary according to the payment provider's policy.

When a product you have ordered arrives at our warehouse, it is available on the Hub page in your dashboard. From this page, you can choose your items that are with us to be shipped.

We will carefully pack your products, measure and weigh the box, and let you know that the package is ready for shipment. Your package will be available under the “Ready to ship” tab on the “Packages” screen of your dashboard.

When you choose which packages you want us to ship, we'll show you the shipping options along with the price of each one. Once you have chosen the shipping method and made the payment, we will send the package as quickly as possible.

A tracking number will be provided once your package is shipped. Use this number on the carrier's website or recommended tracking services to monitor your shipment.

Yes, we combine items from different orders into one shipment to save on international shipping costs. Use our consolidation service to optimize your expenses.

Contact us immediately if your package is lost or damaged. We will assist you in filing a claim with the carrier. Please provide all necessary documentation and photos of the damage. Claims must be made within 7 days of receiving the package. Do not open a PayPal dispute without consulting us, as this may delay the resolution process.