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By accessing or using our website, account features, Wallet functions, and related services, you agree to these Terms & Conditions (“T&C”). Please read them carefully.
Negai Japan provides services that may include:
Our services are intended for international shipping outside Japan unless expressly stated otherwise.
By accessing our website and using our services, you agree to comply with these T&C, as well as any additional policies, rules, or guidelines published by Negai Japan.
Negai Japan may update these T&C at any time. Material changes may be communicated by email, website notice, or dashboard notice. Continued use of the service constitutes acceptance of the updated T&C.
If a specific policy applies to a particular function, such policy supplements these T&C. In the event of conflict, the more specific policy shall govern that function to the extent of the conflict.
For purposes of these T&C:
Negai Japan acts on behalf of the Member to purchase eligible goods from third-party stores, marketplaces, or other sources in Japan, and to prepare and dispatch those goods internationally to the Member’s designated address.
Negai Japan may also offer a Wallet function that allows Members to add internal balance and use such balance for eligible payments within the platform, including approved orders and shipping payments.
The service may not be used for unlawful purposes or for destinations or items that violate applicable law, carrier rules, or Negai Japan policy.
Unless expressly stated otherwise, Negai Japan does not guarantee:
To use Negai Japan services, the Member must register an account and provide accurate, complete, and current information.
The Member is responsible for keeping such information updated and for safeguarding account credentials.
Negai Japan may deny registration, restrict features, suspend an account, or terminate membership in cases including:
Members under 18 years old must obtain consent from a legal guardian to use the services.
Only one account is permitted per person unless expressly approved otherwise by Negai Japan.
Members are responsible for managing their login credentials securely and for all activity conducted through their account.
The Member must promptly update account information when changes occur.
Negai Japan is not responsible for losses arising from:
Negai Japan may use Member information for:
Negai Japan may request additional information or documents when necessary to review top-up requests, withdrawal requests, suspicious transactions, risk flags, disputes, or account inconsistencies.
Personal information may be handled in accordance with Negai Japan’s Privacy Policy and may be shared with third parties where necessary to provide services or comply with legal or operational requirements.
Negai Japan may suspend, restrict, or terminate access to the platform, account features, or Wallet functions when necessary for security, operational integrity, fraud prevention, dispute handling, or compliance reasons.
Restrictions may apply to:
Negai Japan may also suspend or terminate an account where:
Members may contact support to seek review of a restriction or suspension, but Negai Japan retains final discretion subject to applicable law and internal policy.
The Member must provide accurate product information and review all order details before submission.
Negai Japan will make reasonable efforts to purchase requested items, but cannot guarantee successful purchase where:
The Member remains responsible for:
Negai Japan may offer one or more payment methods depending on the service flow, transaction type, and feature availability.
Negai Japan may accept payment methods such as:
The payment methods shown in the platform at the time of the transaction are the methods available for that transaction.
The Wallet is an internal JPY balance made available in the Member’s account for eligible transactions.
The Wallet is not a bank account, payment account, or separate financial account held for the Member.
The Current wallet balance represents the amount currently available for use at that moment.
Top-up requests still under review are not included in the Current wallet balance.
Members may submit a top-up request to add funds to the Wallet through the flow made available by Negai Japan.
A top-up request does not immediately increase the Wallet balance.
If a top-up request is approved:
The Credited amount may differ from the Submitted amount based on review, reconciliation, evidence, and operational findings.
If a top-up request is rejected, cancelled, or expired, no Wallet credit is created.
The Wallet may be used for eligible payments including:
Wallet use requires the full amount of the relevant charge to be covered by the Wallet balance.
Split payment in the same charge is not permitted.
When an order is paid using the Wallet, an Order debit Wallet transaction is created.
When shipping is paid using the Wallet, a Shipping debit Wallet transaction is created.
After the applicable debit, the Current wallet balance is updated.
If the Wallet is used as the payment method, PayPal system fees should not be applied to that Wallet payment.
The Wallet operates with a transaction history ledger.
Members may be able to view:
The field Balance after reflects the Wallet balance immediately after that specific transaction was registered.
Negai Japan may offer packaging, consolidation, storage, and international shipping options as made available in the platform.
Shipping methods and availability depend on destination country, carrier rules, package restrictions, and operational circumstances.
Members must provide shipping instructions and complete required payments within the deadlines set by Negai Japan. Negai Japan may impose consequences where payment or shipping instructions are not completed within the applicable period, including storage fees, sale, disposal, or cancellation of service, subject to policy and applicable law.
Some destinations require import duties to be paid before the package is shipped. Whether a package is subject to this requirement is determined by the country or territory of the shipping address. For these destinations, Negai Japan registers the package in a third-party prepayment system used by the carrier, and that system calculates the Prepaid import charges.
Estimates. Negai Japan may show estimated Prepaid import charges before packing, for example in the packing request. Estimates are for reference only and are not binding. The final amounts may differ because of, among other factors:
Final amounts. The final Prepaid import charges are determined for each package after packing, when the package is registered in the third-party prepayment system. These amounts are added to the shipping payment and must be paid in full together with it. A package sent to a Prepaid duties destination cannot be shipped until its final Prepaid import charges have been confirmed and paid.
Nature of the charges. Prepaid import charges are set by the destination country and by the third-party prepayment system. They are not a service fee charged by Negai Japan, and Negai Japan does not add its own service fee to them.
Address changes. Prepaid import charges are calculated for the shipping address in effect at the time of calculation. If the Member changes the shipping address after the charges have been calculated, the package may need to be registered again, the amounts may change, and an additional payment may be required. This will delay the shipment.
Recalculation. If the final Prepaid import charges must be recalculated after payment, for example because of an address change, a correction, or a change made by the third-party prepayment system, Negai Japan may require an additional payment for any increase before shipping the package.
Refunds. If a recalculation results in a lower amount than the amount already paid, the eligible difference may be refunded either to the Member’s Wallet or through PayPal. Refunds made through PayPal may incur fees charged by PayPal, and the amount received by the Member may be lower than the difference, as described in Section 12.4.
Limitations. Paying Prepaid import charges does not guarantee customs clearance. Negai Japan is not responsible for errors, delays, or unavailability of the third-party prepayment system, or for additional charges, inspections, or decisions made by customs or the carrier in the destination country.
As a general rule, orders and bids cannot be cancelled once placed, except in extraordinary circumstances and at Negai Japan’s discretion, subject to the seller’s policy, the rules of the applicable payment provider, and operational feasibility.
If an item becomes unavailable before the purchase is completed, or if the seller cancels before the purchase is completed, the corresponding charge shall not be completed for that transaction flow.
If no Wallet debit has yet been recorded for that transaction flow, no Wallet debit will be recorded.
If no external payment has yet been finalized for that transaction flow, no corresponding external charge will be treated as completed.
If a Wallet debit has already been recorded and a refund becomes applicable, the eligible amount will be returned through the appropriate Wallet transaction in the ledger.
For transactions funded through the Wallet, the Wallet shall be the default destination for eligible refunds, unless a specific approved policy provides otherwise.
If a payment made using Wallet funds is cancelled, reversed, or otherwise becomes eligible for refund after the relevant Wallet debit has already been recorded, the eligible amount will be returned to the Member’s Wallet through the appropriate Wallet transaction in the ledger.
If a payment was made via PayPal or another external payment method made available by Negai Japan, any eligible refund will, as a general rule, be processed back to the same payment method originally used, subject to the payment provider’s rules, operational feasibility, and applicable law.
The amount effectively received by the Member may differ from the amount originally paid due to fees, bank charges, transfer costs, currency conversion, exchange rate fluctuations, or other deductions applied by third parties. To the extent permitted by applicable law, Negai Japan shall not be responsible for such differences when those amounts are not refunded to Negai Japan or are otherwise non-recoverable under the applicable rules.
The time required to complete a refund processed through PayPal or another external payment method may vary depending on the seller, the payment provider, the financial institution involved, and the applicable operational procedures.
Requests for return or exchange are subject to the seller’s policy, the condition of the shipment, the applicable time limits, the evidence available, and, where relevant, the rules of the payment provider.
Negai Japan has no obligation to guarantee a return or exchange where the seller does not accept it.
Members may submit a withdrawal request for eligible Wallet funds.
At the time a withdrawal request is submitted:
Approved and processing transfer means the request has passed review and the transfer is being processed.
Completed means the withdrawal has been treated as completed in the operational flow.
Rejected means that the withdrawal request was not approved for completion.
Withdrawal fees may apply, and the amount actually received by the Member may be lower than the requested amount.
If the requested withdrawal amount is less than or equal to the applicable withdrawal fees and transfer costs, Negai Japan may reject the withdrawal request. In such case, no payout will be made, and the amount deducted from the Wallet, to the extent consumed by such fees and costs under the policy in effect at the time of the request, may not be returned to the Wallet.
If a withdrawal request is rejected or cancelled, the previously debited amount should be returned to the Wallet through an appropriate refund transaction, unless the requested withdrawal amount was insufficient to cover the applicable withdrawal fees and transfer costs under the policy in effect at the time of the request.
Members may not request purchase, storage, shipment, or handling of items that are illegal, restricted, dangerous, perishable, prohibited by carriers, or otherwise refused by Negai Japan.
This includes, without limitation:
Members must not:
Violations may result in:
Negai Japan may decline to provide or complete services where:
Negai Japan may correct incorrect, duplicated, incomplete, or inconsistent Wallet records.
Where a discrepancy exists between:
Negai Japan may review and adjust the affected records before confirming the final position to the Member.
Manual adjustments must follow internal controls and governance.
Negai Japan may change, suspend, or discontinue part or all of its services, including Wallet functions, without prior notice where reasonably necessary for:
Negai Japan is not liable for losses caused by service interruptions beyond its reasonable control.
Negai Japan does not guarantee:
Negai Japan is not responsible for losses arising from:
To the extent permitted by applicable law, Negai Japan shall also not be responsible for differences between the amount originally paid and the amount effectively received by the Member in cancellations, reversals, or refunds processed through PayPal or any other external payment method, where such differences result from payment provider fees, bank charges, transfer costs, currency conversion, exchange rate fluctuations, spreads, or other deductions applied by third parties, provided that such amounts are not refunded to Negai Japan or are otherwise non-recoverable under the applicable rules.
These T&C shall be governed by and interpreted in accordance with Japanese law.
Any disputes arising out of or in connection with these T&C or Negai Japan services shall be submitted to the Tokyo District Court, unless otherwise required by applicable law.
Negai Japan reserves the right to update these T&C.
Material changes may be communicated by:
Members are responsible for reviewing the latest version of the T&C.
For support or inquiries, please contact:
Email: contact@negaijapan.com
